All orders can be canceled until our team processes them, typically within 24-48 hours of placing an order. Once the order is processed and shipping begins, it can no longer be canceled.
If you wish to return or exchange your order because the item is not as described or is defective, we are here to help!
You can return your product for a different item (exchanges) or receive a refund to your original payment method. Items must be in their original condition, unused, and in original packaging with all tags and labels intact.
We prioritize customer satisfaction and offer a satisfaction guarantee for all products. Refunds are processed once the returned items pass inspection and meet the conditions of the refund. It may take 5-7 business days to reflect in your original payment method.
For large orders or international returns, please contact us at support@getcharged.store to confirm eligibility. Any deviation from the return policy outlined above could result in delays, additional fees, or refusal of your return.
Shipping Costs:
Return shipping costs are the responsibility of the customer for reasons such as changing your mind, not liking the color/quality, or ordering by mistake.
The following items cannot be returned or exchanged:
Shipping and handling charges are not refundable.
Returned items that do not meet the above criteria may be shipped back to the customer at their expense.
Refund requests must be made within 15 days of receiving your order or the end of the delivery confirmation period (as listed in your order details).